We accept the following payment providers:

• All major credit cards

Yes, we are located in Washington and need to charge sales tax to anyone located in our state.

Please contact us with any wholesale inquiries at hello@nonileestudio.com

Our packages often include branded boxes, tissue wrapping, and a thank you note. We are more than happy to include a handwritten gift message with your order! Please fill out the ‘gift message’ area in the shopping cart and we’ll include it with your order. 

Visit ring size guide
We suggest going to a jewelry store to have your finger sized accurately. Keep in mind that it’s normal for your fingers to change in size with heat and time of day; getting an average ring size accommodating those variations is ideal.

If you purchase a ring and find that it needs to be re-sized, we are happy to provide you with one complimentary sizing with shipping costs covered by you. All further re-sizing will incur a small fee. Please contact us as soon as possible after your item is received if it requires sizing.

If something happens to you your item and you’d like to request a repair, please contact us at hello@nonileestudio.com. Typically we repair jewelry within 2 months of purchase as long as it is deemed within normal wear and tear. After 2 months, a charge will apply for repair.

Yes, and in fact it is a true pleasure to give old sentimental stones new life. That said, it is a case-by-case basis and will need to be treated as such.

Most in-stock items are ready to ship in 3-5 business days while custom orders require roughly a 2-6 week turnaround time. You will receive a shipping notification via email when your order ships. 

All items are lovingly made and shipped by yours truly. If we foresee any delays in the above timelines, we will notify you immediately. Please contact us at hello@nonileestudio.com if you need a piece sooner or if you have a firm delivery date (as in for a wedding or engagement).

Soak your jewelry in warm soapy water for a few minutes before rubbing it gently with a soft toothbrush. This should remove any buildup of dirt without being too abrasive or damaging the texture of the gold.

All made to order and custom orders are final sale. Custom order deposits are non-refundable.

Ready to ship items are subject to a strict 10 day return policy. Buyer is responsible for return shipping and item must be in new condition, shipped insured for the total cost of the item(s) and securely in the original packaging.  

All jewelry orders are placed in branded paper tube boxes with a custom wood insert created to fit your unique item(s). We place these boxes inside traditional kraft shipping mailers. All packages over $200 are insured to protect your purchase, requiring a signature upon delivery. 

Custom made wood jewelry boxes are occasionally available for purchase. If you’re interested in a handmade box for your jewelry order, please contact us at hello@nonileestudio.com

Most in-stock items are ready to ship in 2-3 business days while custom jewelry orders require 2-6 weeks. You will receive a shipping notification via email when your order ships. You can find the order processing time for each item under the description and upon checking out.

All items are lovingly made and shipped by yours truly. If we foresee any delays in the above timelines, we will notify you immediately.

Yes! All available shipping options for your location are listed in the shipping section upon checkout. Most locations, both internationally and within the continental US, offer an expedited shipping option. Please note that these shipping times exclude the 2-3 business day order processing time for in-stock items. Please visit our international shipping FAQ question below for more on our international shipping policies.

UPS is our primary carrier. All available shipping carrier options and transit times for your location are listed in the shipping section while checking out.

Yes! International shipping options are listed in the shipping details section upon checkout. Please email us at hello@nonileestudio.com if you have questions about shipping to your location.

Any customs or import duty charges upon delivery are solely the responsibility of the customer. Any subsequent carrier handling fees as a result of custom charges are also the responsibility of the buyer. Ninos Studio has no control over these charges and we are unable to tell you what the cost would be as customs policies and import duties vary widely from country to country. For more information on current charges, please contact your local customs office. Estimated delivery timescales do not include any additional customs clearing times beyond our control.

We want you to be thrilled with your purchase. Please contact us immediately at hello@nonileestudio.com if you feel there is a problem that needs to be addressed with your order and we will promptly work with you to come to a solution.

All custom and made to order items are FINAL SALE and returns and refunds will not be accepted. Non-custom items are subject to a strict 10 day return policy and must be in new condition.

To be eligible for a return, your item must be unused and in the same condition that you received it. Buyer is responsible for shipping securely in the original packaging, including insurance and tracking for the total cost of the item(s). Please contact us within 10 days should you feel a return is necessary at hello@nonileestudio.com and we will work with you to begin initiating your return. We cannot offer refunds for any item that is not in its original condition, is damaged or missing parts for reasons responsible to the buyer, or items returned more than 10 days after the initial delivery.

REFUNDS: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We reserve the right to deny a refund or exchange if the item(s) returned are not in original condition or do not meet our quality standards. Shipping charges are non-refundable. Upon approval a credit will be applied to your original method of payment. It may take approximately 5-10 business days for your bank to process the refund before the funds apply to your account.

EXCHANGES: We only replace items if they are defective or damaged under normal use and within a reasonable amount of time since purchase. If you would like an exchange please send us an email at hello@nonileestudio.com.